Return Policy

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

RETURNS

Product exchange request is only valid for 7 (seven) days after your products arrived at your doorstep. Send a claim to Mario Minardi's WhatsApp (+62 819 5310-4499) or email cs@mariominardi.com

Products that you wish to be exchanged shall be in pristine condition as how it was when it was first purchased or in other words, they have not been worn, washed, or altered in any way or form and has no smell, complete with their purchase receipts, tags, boxes, and original labels. Send a video that highlights the condition of the shoes to the number or email above. Make sure that the video highlights the shoes' outsole, upper, and insole.

RETURN PROCESS

To return an item, please contact Mario Minardi's WhatsApp (+62 819-5310 4499) or email cs@mariominardi.comemail to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and the return form provided, and mail your return to the following address :

JL.GURU MUGHNI GG. BUNTU NO.22 RT/RW 006/002,
SETIABUDI,JAKARTA SELATAN, JAKARTA RAYA
12930
The shipping fee for product exchange that is made due to factory defects will be taken care of by Mario Minardi while the shipping fee for product exchange for any other reason will be charged to customers.
Other than sending the products you wish to be exchanged to us, you can also visit our flagship store in Lotte Shopping Avenue & Pacific Place to drop off the products. Valid for all-channel purchases, both online and in-person.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please kindly wait for 1x24 hours the soonest after Mario Minardi received the products that you wish to be exchanged and approximately 7 - 14 working days for a refund.

EXCEPTIONS

The following items cannot be returned or exchanged:

  • used items and not in the same condition that you received it
  • not in the original packaging.
  • __________

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

+62 819-5310-4499

cs@mariominardi.com